FAQ
Service Desk Telegram bot - installation instruction
Enter «BotFather» channel in Telegram and input «/newbot» command
Enter a name for your bot and copy your key
In Kaiten in «Service Desk» administrative section enter received key
In Telegram in «BotFather» channel enter «/setinline» and choose your bot
In input enter «Search requests» and submit it
Enter command «/setinlinefeedback», choose your bot and push «Enabled» button
Now your users can find your bot in Telegram and authorize in it. After authorization they will be able to add new requests, view current requests, add comments, receive notifications about new comments and changes in the status of requests.
Now your users can find your bot in Telegram and authorize in it. After authorization they will be able to add new requests, view current requests, add comments, receive notifications about new comments and changes in the status of requests.